You may return most new, unused items with original packaging and tags within 14 days of delivery for a full refund of the merchandise value. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If you receive an incorrect or defective item please contact us and request a prepaid return shipping label.
Please note - Discounted items and undergarments are not returnable.
Please make sure to send your package insured. In the unlikely event that the package is lost or damaged in transit it will be your responsibility to file a claim with the shipper.
You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (2 to 5 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Orders with free domestic shipping will be shipped either USPS or UPS Ground. We ship worldwide and shipping costs will be calculated at checkout.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Orders must be placed before 12pm EST to be shipped the same day.